Blog posts tagged "tech support" – Posts 11..13 of 13 posts found:

Tomasz Szynalski wrote a blog post about using the English language versions of the software. His primary argument for doing this is one that I agree with wholeheartedly... it makes searching for answers or solutions to problems on the internet a lot easier. Far more people use the English versions than the localised versions. The English versions are often the originals, too. This means that you're more likely to get more results when you search for any error messages received in English.
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Apple make some really nice hardware and maybe the software they create for the Mac is good, but their Windows developers must be complete morons. Although I think iTunes for Windows is probably the second-worst piece of software ever to be released, I do occasionally use it when I have to transfer music to my iPod. For a while now, it had been throwing up this error message an error message about how "the registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing".
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Being the most computer literate person in my extended family, I end up providing tech support for that extended family. Honestly, I don't mind. I love to help out whenever I can. Today was another good example. I got a phonecall from my dad that some error message popped up and he could no longer browse the internet. To his credit, he had written down the error message in case it would not be reproducible by the time I would have a chance to look at it. In this case, it was "Validation failed for C:\WINDOWS\SYSTEM32\VSINIT.dll. You are probably missing a necessary root certificate."
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